Privacy policy

Introduction
Rovi Lucca Srls (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from rovilucca.myshopify.com (the “Site”) or contact us.

Contact Information
For questions or requests regarding your personal information, contact us at:

  • Email: info@rovilucca.com

  • Mail: Rovi Lucca Srls, Via Idelfonso Nieri 112, 55100 Lucca LU, Italy

Information We Collect
We collect only the information necessary to process orders, provide support, and improve the Site:

  • Device Information: Browser type, IP address, cookies, and site interactions. Collected automatically. Shared with Shopify.

  • Order Information: Name, billing/shipping address, payment details, email, and phone. Used to fulfill orders, prevent fraud, and communicate with you. Shared with Shopify and necessary service providers.

  • Customer Support Information: Information you provide when contacting us.

Minors
The Site is not for individuals under 18. We do not knowingly collect data from minors. Contact us to request deletion if needed.

How We Use Your Information

  • To fulfill orders and provide customer support.

  • To improve Site performance and security.

  • To send marketing communications only if you have opted in.

Legal Basis for EU Customers (GDPR)
For EEA residents, personal data is processed based on:

  • Consent

  • Performance of a contract (your order)

  • Legal obligations

  • Our legitimate interests, provided your rights are respected

Data Retention
We retain personal information only as long as needed to fulfill orders, comply with legal obligations, or for up to 5 years for records. You may request erasure at any time.

Automated Decision-Making
We do not use fully automated decision-making with legal or significant effects. Shopify may use limited automation for fraud prevention.

Your Rights (EEA)
EEA residents may access, correct, delete, or request portability of personal information, object to processing, or withdraw consent at any time.

Data Transfers
Data may be processed outside the EEA (e.g., USA, Canada). Shopify complies with GDPR transfer requirements.

Cookies
We use cookies for site functionality, performance, and analytics. You can manage cookies in your browser settings. More at allaboutcookies.org.

Sharing Information
We share personal information only with:

  • Shopify (Site operations)

  • Shipping and essential service providers

  • Legal authorities if required

Changes to This Policy
We may update this Privacy Policy for operational or legal reasons. Updates will be posted here with the new date.

Complaints
Unsatisfied? Contact your local data protection authority or the Italian Garante Privacy: https://www.garanteprivacy.it/web/guest/home_en

Last Updated: 20/08/2025